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Our Policies/Guarantee

Please Read And Review Our Polices & Guarantee:


Standard Customer Agreement:

(a) Services.
Client desires for Edigitize, Inc., to render digitizing, vectorizing, designing, programming, authoring, marketing and/or application services. Edigitize, Inc., reserves the right to refuse service to any client. Edigitize, Inc., will not process designs that contain nudity or are sexually explicit.

(b) Warranty.
Edigitize, Inc., provides a satisfaction guarantee on each design . If a customer is not completely happy with the final product, revisions will be made or a full refund of the purchase price will be given. Edigitize, Inc., makes no other warranty or representation regarding the services to be performed, derived benefits, revenues or profits and expressly disclaims any implied warranties or conditions of merchantability, fitness for a particular purpose or non-infringement to the extent permitted by law.

(c) Confidentiality.
Edigitize, Inc., will exercise due diligence in protecting information, and copyrighted designs. The client agrees to allow Edigitize, Inc., to use their copyrighted designs for demonstration and promotion of Edigitize's products. Exceptions preventing use of designs by Edigitize, Inc., may be submitted in writing.

(d) Liability.
Notwithstanding anything else in this agreement or otherwise, Edigitize, Inc., and any affiliated company will not be liable with respect to any subject matter of this agreement under any claim of breach of contract, negligence, strict liability or other legal or equitable theory, for any incidental or consequential damages, including, without limitation, loss of profits or revenue, loss of use of a product, cost of capital, cost of substituted services or products, down-time costs, labor costs, market shares, or claims of customers to the full extent permitted by law, even if advised of the possibility of such damages by Client.

(e) Disclaimer.
(i) Client attests that all material including written text, images, photographs, pictures, music, codes, programs, software and related documentation and other copyrighted material requested or provided to Edigitize, Inc., is free of restriction for the intended purposes, and the publication, use, and otherwise distribution of this material by Edigitize, Inc., does not constitute infringement of copyright. (ii) In the event that Edigitize, Inc., is forced to defend itself against any civil or legal actions resulting from or caused by the Client's business for any reason including but not limited to copyright and other information related to this agreement, Client agrees to pay for all related costs including attorneys fees, Edigitize's fee and other expenses and penalties.

(f) Financial Terms.
When you submit a new order, your credit card is authorized for the full amount of the order. Upon completion of your order, you have five (5) days to approve the design or request edits/revisions before your credit card is charged in full for the authorized amount. You may approve the design at any time within five (5) days, at which time your credit card is charged in full for the authorized amount. If you request edits or revisions that do not affect the original price of the design, payment will be deferred until after the edit/revision is completed and you will have five (5) days from the completion of the edit/revision to approve the edit/revision or request another edit/revision before your credit card is charged in full for the authorized amount. Edigitize, Inc. reserves the right to charge your credit card in full for the authorized amount after three (3) edits, even if the order is still in revision. If you request edits/revisions that affect the original price, your credit card will be charged in full for the original authorized amount and a new charge will be created for your edit/revision.

All customers must maintain a valid credit card in their profile to be able to submit new orders. Notice of pending credit card expiration will be emailed weekly beginning 30 days prior to your credit card expiration date. If your credit card on file expires, you will no longer be able to submit new orders or edit requests.

Customers may delay payment of orders up to 30 days by requesting credit approval for Net 30 terms by calling 877-349-6586 or emailing To delay payment of orders, you must select "Bill Me Later" when placing the order. Otherwise, your credit card will be charged in full for the design upon your approval of the completed design. If you have been approved for Net 30 terms, you may pay using credit card, check or money order, however, a valid credit card must be on file regardless of payment method.

Customers on terms receive invoices via email twice per month on or around the 15th and 30th of each month. Invoices list all paid and unpaid orders that have accrued during that billing period. You have the option of paying for any orders at any time within 30 days of the invoice date. Edigitize, Inc. reserves the right to bill your credit card for any designs that are unpaid after 30 days. Each order that remains unpaid after 30 days will be charged a $5 late fee for every 30 day period until it is paid in full. Customers on terms have a $500 credit limit. If your unpaid balance equals more than your $500 credit limit, you will not be able to delay payment on any new orders that are submitted and your credit card will be charged in full once you have approved the completed order.

For customers with terms approved in advance, use the following address if you wish to remit payment by mail:

Edigitize, Inc.
PO BOX 700804
Tulsa, OK 74170


Pricing Guidelines:

Edigitize, Inc. Charges Flat Rates For Digitizing Services:

Exceptions: The following pricing exceptions apply. Exceptions are considered rare (less than 10% of orders).

Edit/Revision Policy:

We want to make sure that your file sews correctly and therefore provide some edits for free. We use the following edit/revision policy to make sure you get the file that you need.

Free Edit (N/C) - Repair of any errors in a design that cause it to be inconsistent with the original artwork or instructions; tweaking of a design to make it run more smoothly and efficiently; making simple modifications for other versions like hat or chest; minor increases or reductions in size.

Simple Edit ($15)- Name drops, minor variations of designs, changes in size greater than 20% that do not require complete re-digitizing, other edits such as setting file to sew center out for hats, minimizing details, changing stitch pattern etc.

Complex Edit (Full flat rates apply) - Any file that requires complete re-digitizing such as resizing for jacket backs or making major variations of a design. Resizing a file to specifications greater than a width or height of 4.5" for chest/hat/other designs.


Your Satisfaction Guaranteed!

All of our designs are 100% Satisfaction Guaranteed. This means that until you are completely satisfied with your design, we will continue to work with you by providing unlimited free revisions in a timely manner based on your feedback.*

Please keep in mind that a successful embroidery project requires a combination of accurate digitizing, quality materials, and attentive sewing. We strive to do our best on the digitizing of your project. It is up to you to choose the right fabric, needles, thread, and machine settings to run your design. If you are having trouble with a design we'd be glad to offer tips to help with the sewing process. Other resources are available to you as well, as shown on our resources page.

*Our offer for unlimited free revisions is, of course, subject to our edit/revision policy.

Order Cancellation Policy

After an order is placed it goes through pre-production quality control. This process typically takes two hours; after that point it is sent to our production staff. If you wish to cancel an order and not be charged, you must cancel it within two hours of placing it. If you request a cancellation after two hours, you will be responsible to pay the full price of the order.


Refund Policy:

If you have placed an order with Edigitize and you are not satisfied with the result, we ask that you first give us a chance to resolve the problem through our edit/revision process. If we are unable to resolve the problem in a timely matter you may receive a refund by sending the following information to us via email to within 10 business days following the completion of your order:

We will promptly address your request!


Shipping Policy:

Edigitize does not ship digitized or vectorized files. Any physical orders (e.g. stock design DVD libraries) are usually shipped within 7 business days. All orders are shipped via USPS, DHL, FedEx, UPS or comparable carrier. Processing time of your order can vary from 3-21 days depending on product availability, or in some cases up to 4-6 weeks. We will notify you of any additional charges before shipping. When calculating actual ship date, please do not count Saturdays, Sundays or Federal Holidays. DHL will not ship to P.O. Boxes. Please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt.

Email Policy:

Marketing Emails:
Don’t worry, we don’t like email spam any more than you do. We work hard to fill our emails with content that we believe will be useful and valuable to you. We do not sell or rent our email lists to anyone. We typically send 1-2 emails per month, usually our e-newsletter, The Run Sheet, and sometimes a sales promotion or company announcement. If there are extra announcements to make, you might get 3-4 emails in a month, but that’s the exception. You can unsubscribe from our marketing emails at any time by clicking the unsubscribe link at the bottom of each email. Please note that when you unsubscribe, you are unsubscribing from all of our marketing emails, including our e-newsletter, The Run Sheet. We always love feedback, so if you have content ideas or policy suggestions, email us at

Production Emails:
Our system emails you automatically when:

Our customer service representatives email you when:

Who sends the emails?
Please consider adding “” and “” to your email program’s white list, so that our emails don’t get caught in your spam filter.


Privacy Policy:

No Sharing of Personal Information
Edigitize, Inc. never sells, rents, leases or exchanges your personal information with other organizations. Edigitize, Inc. assures you that the identity of all who contact us through this Web site will be kept confidential. Edigitize, Inc. may send mailings on behalf of other organizations when their interests align with Edigitize, Inc.

Edigitize, Inc. is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. Edigitize, Inc. uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted Edigitize, Inc. employees who have been specially trained in processing this information.

From time to time, we may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a Web server and stored on your computer's hard drive. A cookie can't read data off your hard drive or read cookie files created by other sites. Cookies do not damage your system. We use cookies to recognize you when you return to our sites, or to identify which areas of our network of Web sites you have visited (i.e. e-commerce sites, etc.). We may use this information to better personalize the content you see on our sites.

Many Web sites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies, or show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.

Children's Online Privacy
We are concerned about the privacy of young children and do not knowingly collect any personal information from a child under 13. We encourage you to become involved with your child's access to the Internet and to our site in order to ensure that his or her privacy is well protected.


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